It's Just You and Me

I was at Best Buy last night and the lines were long - much longer than I expected. As I stood in the serpentine line I was near register 9 and overheard Allison with a flustered Customer. She said, "Take your time. Don't worry about those other people in the line. Right now, it is just you and me."

I secretly hoped that when I got to the front of the line I would be directed to register 9.

I got my wish.

I told Allison that I had overheard her conversation and I applauded her. After getting over her shock at getting this kind of feedback from a Customer, she said, "She couldn't find her card in her purse and she seemed to be stressed out so I tryed to calm her down."

Best Buy is fortunate to have Allison at register 9.

And I was fortunate to witness this truth in action: All of us as Customers want it to be treated as if, "It's just you and me."

Thanks Allison.

Also posted in Customer Service.

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