Creating (Customer) Evangelists

I've read Ben McConnell and Jackie Huba's Church of the Customer Blog for a long time. Last night I had the chance to talk to and hear Ben speak. As expected his comments were very thought provoking. He was also a genuinely a nice guy!

He talked about a number of things regarding creating Customer evangelists, and while I took copious notes, one thing hit me the hardest - create Customer Advisory Boards.

My mind clicked - "Of course!" People don't think twice about have boards of advisors who are peers or colleagues, but to turn to Customers is much less common. While it may not be common, it sure does make sense!

- Who better to give you feedback about future direction?
- Who better to help you find your blind spots?

And to Ben's point,

- What better way to turn Customer's into true fans (evangelists) than to value them enough to truly ask them for more than feedback, but for advice?

I'm already thinking about how I am going to do that and what it will look like for me, with Customers spread all over.

Thanks Ben. If you haven't visited their blog, signed up for their newsletter, or bought their book, I urge you to do one.. or all three.

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