ABC's of Customer Recovery

Posted at 3:47 AM on Friday, July 07, 2006

We all make mistakes - including with Customers. We will upset them, overcharge them, mess up their service, or wrong them in some other way. Not because we want to or mean to, but because it happens.

One of the truths about exceptional Customer service is that the story isn't over when we make a mistake. The story doesn't have to end there. If we recover gracefully and successfully, we may have a more loyal Customer than we did before we made the mistake.

If you want some great suggestions on Customer Service Recovery, read this post on the The Business Management Blog Resource. It contains 26 suggestions - one for each letter of the alphabet to help you recover more successfully.

Thanks to Bud Bilanich for pointing me to this great post.

Digg it | del.icio.us | Add to Technorati

PermaLink - 1 comments

Begin to Unleash Your Remarkable Potential today!

Unleashing Your Remarkable Potential is Kevin Eikenberry’s guide to helping you have amazing success while developing your professional and personal potential.

For more information, visit Unleashing Your Remarakble Potential to read past issues and either subscribe to the ezine or the Blog.

YES, I'll Take My FREE Subscription & Special Report!

Kevin is Blogging To provide you with resources, techniques and ideas (and some other interesting stuff) to help you reach your professional potential.