It's More Than R and R - The Biggest Benefit of Taking a Break
Posted at 10:03 AM on Sunday, March 30, 2008
I recently read a poll and of the nearly 1000 people who were asked, "Do you need a vacation after your vacation?" 87% of them said yes. It is clear that the commonly stated purpose for a vacation - rest and relaxation - might not be working very well! While most of us take vacations and look forward to them, perhaps we aren't getting from them what we most need. But, before I get to you and me, let's look at how some other things in our world use a break: - Bears take a long winter break - they call it hibernation.
- The tulip bulbs in my front flower bed have recently begun to peak through the soil. They spend ten months of the year seemingly dormant, preparing for their annual coming out party.
- Deciduous trees lose their leaves in the fall and take a break, restoring their energy to grow and create new leaves in the spring.
Now - getting a bit closer to home - consider breaks that more closely resemble our vacations: - Kids (and their teachers) get a break from learning around the holidays and in the spring, and, in most cases, a longer summer break as well.
- Sports teams take timeouts to consider where they are, decide what to do next and catch their breath. (I know, you hope your vacation is longer than a timeout!)
So, what do the results of the poll and all of these examples have to do with you and your vacation or the breaks you take? Everything. While there are many reasons to take a vacation - to be with family and friends, explore something new, get a suntan, or - most of us come back to R & R (rest and relaxation). All of these reasons are important, but the biggest benefit from any break (whether 2 minutes or 2 weeks) should be a third R – rejuvenation. Bears, tulips and trees are resting over the winter; but more than that they are preparing to create their purpose in the following year. Bears couldn’t succeed, tulips wouldn't flower and the trees won't grow without their break to rejuvenate. Kids and teachers return to school renewed and refreshed. The burnout from several week or months is erased and they are ready to go again! And while sports teams are getting hydrated and catching their breath during the time out they are also preparing for their future success - another part of rejuvenation. Let me ask you a question. If 87% of people surveyed say they need a vacation after their vacation, are they getting the rest and relaxation they sought? More importantly, are they getting the rejuvenation that they need? Even more importantly, are you? Here are five things you can do to make sure that every break - long or short - helps you refresh and rejuvenate for greater vitality, energy and success. Make it a goal. Whether a 7-minute power nap or a 7--day cruise, recognize that rejuvenation is a goal. On the cruise that might mean one less late night or a bit more exercise. It might mean a bit less stress over the details of your "perfect vacation" and a bit more time for serendipity. When you make it a goal you will determine what you can do to make your break refreshing and energy creating. Think of the total you. You are more than your body. Rejuvenation is about refreshing your minds and soul as well as your body. When you think of it this way, you recognize that there are different activities and approaches that refresh each part of you. Which leads to the next point. Recognize what works for you. Maybe you need exercise, time at the spa, a manicure, or a stack of books. Maybe you need the sun or the energy that comes from good friends or a great meal. Maybe you need all of those things to refresh all of who you are. Take some time to think about those activities and situations that refresh and rejuvenate you. And remember that you don't have to wait all year for these activities or try to cram them all into one vacation. Don't wait for once a year. Hibernation and dormancy are not the lessons we should take from the trees, tulips and bears. We aren't wired the same way, and we don't need to take weeks and months to rejuvenate. Look for ways to spend a weekend, afternoon or an evening with the express purpose of replenishing your mind, body and spirit. Start now. The end point of the last point is that you don't even have to wait at all. Consider what you can do right now to rejuvenate. A 7-minute power nap? 15 minute walk? Shooting some baskets? Knitting a sweater? Writing in your journal? Reading a great book? Talking with a positive or creative colleague? Make sure that you keep short breaks in your arsenal for creating greater mental, physical and spiritual energy and vitality in your life. Potential Pointer: Rest and relaxation are fine goals, but limiting. To get the most from any break you must do more than rest and relax, you must use those activities as a way to rejuvenate to live every day more fully, happily and successfully.
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The Secret Language of Business: How to Read Anyone in 3 Seconds or Less By Kevin Hogan
Posted at 9:53 AM on
Normally a book with this title wouldn’t make it to my reading list. But when the book is by Kevin Hogan, 19-time author and a colleague of mine, I'll take a look. In this case I am glad I did. Kevin opens the book by addressing some of the reservations I had for reading a book about body language and nonverbal communication (and he defines the difference between them). Can we make this highly complex issue valuable without making it some sort of playbook of moves? Is there real research in this area that can point us towards greater understanding of these communications? In both cases, the answer is yes. This provided me with additional comfort in continuing to read. The Secret Language of Business brings the science of nonverbal communication into the office, team, leadership and selling environments. It is based on Kevin's research in the area of influence and what seems to be an exhaustive summary of the academic research as well. While this research background is important to me, I don't want to read a textbook, and thankfully the book delivers in this way as well. It is written in a manner that is easy to follow and remember the lessons learned. In fact, my favorite part of the book's format is the review section at the end of each chapter, called the Chapter Take Aways. These summaries remind you of the chapter's key points and serve as the perfect re-entry point for future review. Each chapter also has a worksheet with questions to help you further apply the lessons from the chapter. I just received the book and haven't made it to the end - but I will finish before you read this. Why the rush? Because if you buy your copy today, you can get some great bonuses too! Pick up your copy of the Secret Language of Business and forward your receipt to slb@kevinhogan.com. Kevin's team will then email you the secret website where you can pick up all kinds of bonuses and gifts. Learn more and purchase at Amazon.com.
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Me on Mission Unstoppable!
Posted at 11:48 AM on Tuesday, March 25, 2008
Tonight at 10 pm ET I will be the guest of Frankie Picasso on her show called Mission Unstoppable. You can dial in to (646) 595-3741 to listen and ask questions. You can also register here - which will allow you to participate via a chat room as well. We'll be talking about leadership, teamwork and whatever else you want to discuss on this call tonight. For more information, go here. I hope to "hear" you tonight! Labels: interviews
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Life = Risk
Posted at 8:26 PM on Monday, March 24, 2008
Today my son Parker, a Sophomore in High School had a disappointment. A goal of his for over a year was denied him, at least for now. After a long conversation, some hugs and some tears he is feeling better. It reminded me of a video my friend Jon Gordon shared on his website today. The title? Life = Risk (watch it here). When I watched it this morning, it made me smile. When Parker watched it tonight, it made him smile. It shares a clear point. Things don't always go the way we plan. We will face disappointments. But if we don't take risks, nothing will happen. Disappointments can be stepping stones to successes, but no mistakes and no risks mean no life at all. I suppose we all know this, and yet we don't always remember. How many risks are you taking, as a leader, as a team member, and a human being? Also posted in Leadership, Learning and Teamwork. Labels: mistakes, risks
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Don't Fence Me In - Creating Space for Great Productivity and Performance
Posted at 11:52 PM on Thursday, March 20, 2008
Farmers and ranchers put fences up primarily to keep their animals where they want them. The fence defines the boundary of where it is OK for the animals to live and graze. Fences serve several practical purposes - as I said, they keep animals where they want them and, as important, out of where they don't want them. They keep the animals safe and help maintain the herd (with no fences farmers might have trouble keeping track of these animals!). While we aren't animals, managers and leaders have always created fences (or boundaries) for employees as well. They are set up for much the same reasons: to provide safety and exert control, as well as to define where people can't go. Fences or boundaries can be helpful, but when set unclearly or too narrowly, they can cause significant problems. After all, we aren't sheep or cattle! Here are five things to consider when placing your fence posts or setting the boundaries for your team and organization. Define the fence line. People need to know what and where the boundaries are. Since leaders aren't always clear when setting them, or are they aren’t visible like a real fence, much energy is lost when people make assumptions about those boundaries. When you aren't sure if you can make that decision or adjust that process or call the Customer or any number of things, your energy is sapped and your motivation affected. As the leader when you clearly define what behaviors and decisions are inside the fence and which ones aren't, you make life and decision making much easier for your employees. Expand the boundaries. More often than not, in the name of control, leaders set the boundaries unnecessarily narrow. Ask yourself what would happen if you gave people a bit more freedom to make decisions and cover some additional territory. While there might be errors (once or twice), there might also be new ideas, approaches, energy and ownership. All farmers still have fences, and you definitely need some boundaries. The question is: are your boundaries as broad as they could be? Clarify the goals. When you help people understand the goals and purpose for the organization or their team you are taking an important step towards empowering them. With a clear goal they are better able to work within the boundaries to achieve better results. Trust people more. When you trust people more - assuming the best in their intentions and potential - you will be more willing to expand the boundaries. We all need boundaries, but if trust is heightened, results will improve and those expanded fence lines will stay intact. Give more responsibility. When you grant more trust and couple it with greater responsibility and accountability, you accelerate people’s passion, interest and ownership in their work. It is important to give people more responsibility as they develop the skills and experience to manage it effectively, but most leaders are too tentative in expanding responsibility. Do it intelligently, but consider doing it sooner rather than later. As you have read these points you may be thinking that not everyone on my team is ready for a bigger field and more responsibility. Effective coaching and leadership requires that we provide people the support they need to be successful - no matter the size of their field, consider these points as general guidelines. As you clarify the boundaries, expand trust and responsibility you are empowering people in ways that perhaps you haven’t before. That heightened empowerment will often lead to people standing by the fence, looking for more opportunities and challenges. Remember, most people are thinking "don't fence me in." When you move the fences outward, expanding the boundaries, you will find greater productivity, passion and results on the other side. Make the fences clear, but be willing to expand them. You won't regret it and your team will thrive. Potential Pointer: Fences and boundaries are needed, but set unclearly or incorrectly, they can inadvertently stifle productivity and creativity rather than the support and help they were designed to provide. Take a look at the fences you’ve put up in your business and determine if they are supporting - or hindering - the results you are aspiring to.
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A Love Affair with Books From the Joyful Jubilant Learning Blog
Posted at 11:44 PM on
 Every March one of my favorite blogs, Joyful Jubilant Learning, hosts a month of book reviews. This blog is written by a number of other bloggers each month (including me), and while every month is great, March is my favorite. This month has been wonderful, with a wide variety of books reviewed - from brand new to several years old, from business and self-help to more pleasure type reading. You can either read an index and preview of the posts, or you can just start at the beginning and read them all. Either way, if you are a reader and lover of books you will enjoy the time you spend with these posts and reviews. While I probably will recommend the book I reviewed in this space in the future, you can read my review of The Art of Learning now if you would like.
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It's Not Easy Being Green: Five Keys to Better Coaching of Beginners
Posted at 11:16 AM on Sunday, March 16, 2008
We've all been a beginner at something and looked to someone else to coach us and help us become more successful. Sometimes we find a mentor or coach who is really skilled at helping us, and other times, their experience doesn't seem to translate to being able to help us very well. It is easy to see this challenge when you are the beginner, but when you are the expert coach - the person who knows the task like the back of your hand - how easily do you see the beginner's challenges? In other words, how successful are you at coaching on skills you've performed forever? These five suggestions will help you step back from your expertise long enough to be most helpful to those you are coaching. These suggestions will help you get your mind out of your expertise and into helping the other person become more successful most rapidly. Don't assume anything. When you get in to start a car, you go through a number of steps in your mind automatically, without thinking. Things like checking the mirrors, adjusting the seat, applying pressure to the brake and others. If you were to teach someone how to safely start a car, you might assume that your student already knew many of those things. Why? Because the steps are so automatic to you; they are so obvious that you assume "everyone knows that." Coaching a beginner requires you to lay out every step making sure you don't assume your student knows the "obvious" stuff - because it isn't obvious to a beginner. Tell people why. One of the biggest assumptions experts make is thinking that people will automatically understand why each procedure is done and why each is important. The opposite is actually true. To give better coaching you need to explain more than just what to do, you need to help people understand why. With the context of why we are all better able to understand the task more completely - and begin to give ourselves feedback on how we are doing. Be patient. If someone is a beginner, you can't expect them to be an expert immediately. You can have faith and belief that ultimately they will be an expert, but it will take some time. Did you reach your level of expertise after one try? Since you didn't, you can't expect others to either. Choose to be more patient and more willing to help the person improve a little bit at a time. Space feedback out. As the expert you likely can see many areas for improvement in the beginner's performance. You may have an entire list of suggested changes or pieces of advice. If you offer all of that feedback and helpful advice at one time, your beginner will become overwhelmed. And when we are overwhelmed we are only able to take advantage of less advice, not more. Start by giving basic advice that will make the biggest initial improvements. Give people additional nuances and expert tips as they have improved and become more comfortable. Then they will be able to take advantage of new advice in a way that will allow them to continue to improve. Reduce their risk. Confidence plays a big role in the ability to succeed at any task. Confidence is especially lacking when for beginners. It's only natural for beginners to be afraid of failing; especially if they are comparing themselves to an expert (who has tons of experience and knowledge). When coaching beginners, give them a safety net by being there to aid them or by letting them know how to get the help they will need. Providing actual help and reassurance are both ways to increase the confidence, and therefore the skill, of your beginner. In the end you will coach others more successfully when you remember what it was like to be a beginner, in this area (or any other), and teach from that perspective, not from your expert perspective. When you do this, you will create more confident and competent performers in less time. Potential Pointer: Often as an expert you must coach beginners. And if you know a subject well it might appear easy to give advice to someone just starting out - after all, you already know it (all). Yet, your expertise itself can get in your way - because you sometimes forget what it is like to be a beginner.
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FAST Feedback by Bruce Tulgan
Posted at 11:09 AM on
 This small book is one of the best I've read on giving effective feedback. It is based on the acrostic FAST - suggesting that feedback should be: - Frequent
- Accurate
- Specific
- Timely
It is certainly hard to argue with those salient points. Tulgan does a great job providing details in each area with practical examples and bullet-pointed lists. The book also suggests a form or worksheet in each area to help you focus your thinking and be prepared to give complete and effective feedback. While some might find the forms a bit too rigid, the information and questions they contain are extremely valuable and useful. If you want to become better at giving feedback or would like a reference for this important skill, this book is very worthy of sitting on your desk or bookshelf. Learn more and make your purchase at Amazon.com.
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Getting Past Maintenance
Posted at 11:35 AM on Saturday, March 15, 2008
 I've been a bit restless for the past couple of weeks. Oh, I've been busy, and I've met most (all, I hope) of my commitments. But something hasn't quite been right. I could blame it on the cold that I had, or the lingering winter, but neither of these would be accurate, nor would blaming be very productive anyway.
A brief conversation with my sister-in-law Kara yesterday put it perfectly. She sad, "I've just been in maintenance for the past couple of weeks." That is exactly where I have been - maintenance. I'm getting the things done that have to get done - but not much extra is happening.
It is like maintaining a house. If we are in maintenance mode things don't fall into disrepair, but you are doing any remodelling or landscaping either. Maintenance requires some energy, but seldom creates any new energy. And that is where I have been.
As I think about it, I think this is where many people spend their whole lives. They don't set any goals, they don't stretch themselves. They simply stay in maintenance mode. A fifty year old house that has been maintained will have out dated bathrooms, paint and appliances - it may be functional, but it won't be highly attractive.
I don't know about you, but I want to be attractive. I want to be vibrant, alive and full of energy. Perhaps it it ok to be in a maintenance mode for a bit (I know that the extra sleep I've gotten to allow my body to recover from the cold was smart and healing). Here is what I am doing to move past maintenance. I believe these same things can help you or your team/organization do the same thing.
1. Review my goals. Whenever I review my goals it brings me renewed purpose and energy. When was the last time you or your team reviewed your goals?
2. Review the benefits my goals will bring me. Reviewing our goals is great - reminding ourselves of why they are so important is even more powerful. Don't just pull out your goals. Take time to reflect on why they matter. Your energy and motivation will be replenished, guaranteed. Do you (and everyone on your team) know why your goals matter?
3. Take action. My energy today is higher than it has been in days. Having a plan and taking action fuels that energy. What is your action plan for today or this week?
4. Remove distractions. For me recently that includes a home office that is too messy. Last week before traveling I began to clean it up and today that continues. My other distraction? college basketball. I love college basketball and this time of year is the best time to be a fan. I can make some time for it without allowing it to suck all of my time attention. What are your current distractions du jour?
These four steps are helping me get past maintenance and on to achieving my bigger and more exciting goals for this year. If you find yourself in maintenance mode, get those tasks done and get on to building your future! Also posted in Leadership, Learning, and TeamworkLabels: goals
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What Do You Believe?
Posted at 7:01 AM on Saturday, March 08, 2008
I woke up this morning with the words from a Brooks and Dunn song in my head. I didn't know the title, but I assumed it was "I Believe". So, a bit later to iTunes I went to spend my $.99. After doing the search, I didn't find it, but I found 150 results, including an old Don Williams song that was popular on country radio when I was in high school. Yes, I dropped $.99 on it, and did another search. The song I had been singing in my head is simply titled Believe. As I worked on email and cleaning my office I listened to my two new purchases. The Brooks and Dunn song has a very gospel message and sound, and the Don Williams tune is a love ballad. Both have me thinking about believing. The Don Williams song is a series of statements of things he doesn't believe (right is right and left wrong, that north and south can get along is one lyrical pair), then he closes with a chorus of things he does believe in (including love, babies, Mom and Dad, and eventually the person he is singing to). All of this has me thinking about what we believe in, and how impacts us as professionals and leaders. What are the things you believe in most deeply? How do those beliefs impact your daily actions and behaviors? Are you living in alignment with those beliefs? (If not, can you be surprised if there is significant stress in your life?) Yesterday when completing a proposal, I wrote about some of our beliefs and philosophies as a company. Communicating them was important - it will help the potential Client decide if we are the right fit for them or not. What do you believe? And how are you putting those beliefs into action each day? These are powerful questions for all of us. Also posted in Customer Service, Leadership and Training.
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The ABC's of Coaching Success by Kevin Eikenberry
Posted at 10:40 AM on Friday, March 07, 2008
Effective coaching is a big topic. Here are just a few examples where being a more effective coach can make a difference: at work, for your children’s sports teams, for a friend and in your community. As with anything as important and as pervasive as this topic, there are lots of resources available to you. You can search the internet, buy a book or take a course. There also are coaching certification programs and many other ways to learn the skills of being an effective coach. It would be presumptuous of me to assume I could cover every topic and explain all the complexities of coaching in one brief article. Rather, my goal is to take you to the starting point of successful coaching. Just like the alphabet is the building block of all reading and language, I want to share with you the ABC's of coaching success. These concepts alone can help you be a better coach. And as you understand and master these three specific concepts, all of the other knowledge and skills you add to these building blocks will be more successful as well. A - AccountabilityAs a coach you want those you are coaching to be successful. Great coaches care and think about their team's performances and skills often. And yet, the best coaches know that in the end those performances don’t belong to them, but to the performers themselves. This may seem like a delicate tightrope, and it can be in one way. As a coach you may feel responsible if someone doesn't perform well. You may think about what else you could have taught them, another way to have inspired them or any number of other things. While it is important to think about what else you could have done, in the end, great coaches know the final accountability for performance lies only with the performer. The good news is that when you keep this accountability clear in your mind, you will be a more effective coach. Your job as a great coach is to promote the confidence, skill and proficiency of the other person. In the end coaching is a selfless act of helping the other person be successful. When you keep the accountabilities clear, those you coach, and by extension you, will be more successful. B - BeliefWhen someone believes in you and your abilities, you can tell can't you? Of course you can. And when people believe in you, you tend to work harder and perform better don't you? (You know the answer to this too.) Now, let's flip the equation around for a second. If you believe in someone's ability or potential to succeed will you work harder to help them? Will you do just a little bit (or perhaps a whole lot) more than you might otherwise? Let me give you the bottom line. If you don't believe people can succeed, don't coach them. You are doing both them and yourself a disservice if you do. Way before your skills, knowledge and experience, your innate belief in the potential of those you coach is the most important factor in their success. C - ConversationTo be a good coach you must be able to communicate with the people you coach. This almost goes without saying. Beyond your communication skills though are your need for conversation skills. Good coaches are good communicators. Great coaches create conversations. Great coaches ask more questions, work to learn more about those they coach and get their ideas, thoughts and opinions. All of these behaviors build a relationship and build greater knowledge and understanding for the coached. While there will always be situations where a coach might provide direct advice, when you create conversation you create something much more powerful. The ABC's of coaching: putting accountability in the right place, having an innate belief in those you coach, and creating conversations to teach and inspire. I encourage you to apply one or more of these in your next coaching opportunity - whether formal or informal. You will quickly recognize the power in these building blocks. Potential Pointer: Coaching is a complex task, but when you recognize and capitalize on the basic building blocks - the ABC's - you will become a more effective coach immediately.
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Fired Up or Burned Out by Michael Lee Stallard
Posted at 10:31 AM on
 I met author Michael Lee Stallard at a conference in December 2007 and I was immediately impressed. When he spoke he was more than an author - he spoke in our small group as someone completed enthralled by the ideas of employee engagement and passion. Michael is a very smart guy who has written a book that can make all of us much smarter as well. The book's subtitle is How to Reignite Your Team's Passion, Creativity, and Productivity. I don't know that I've ever met a leader who wouldn't want to know how to do this! (Even if your team already has passion, creativity and productivity - wouldn't you want more of these things?) This book is written in a very enjoyable style and outlines three keys to help all leaders create what the subtitle promises - more productivity, passion and creativity. I also love the book's overall structure. At the end of each chapter, Michael provides a brief checklist called Review, Reflection and Application. Anyone who knows me, or has read my work, knows how much I appreciate these types of tools. The book closes with a section designed to read one short chapter a day for twenty days. Each of these brief pieces offers important lessons from other leaders. This is an outstanding book about an important topic. Learn more and make your purchase at Amazon.com. As a side note, I've also had the opportunity to read an Amazon Short written by Michael called No Long Alone. It recounts the story of his wife’s battles with cancer. Through that story he continues to share some of the points he makes so well in this book. I recommend it as well!
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Lessons From a Black Tie Event
Posted at 3:49 PM on Saturday, March 01, 2008
Last night over 500 friends and Alumni of Purdue University gathered in Indianapolis for the inaugural Boilermaker Ball. The dress for this event, sponsored by the Purdue Alumni Association, was promoted as "creative black tie." The people that I talked to before the event all mentioned this, and I participated in several conversations including the question "exactly what is creative black tie?" I was interested to see how people would answer the question. The answers, in retrospect were much as I should have expected. There were some men who took bigger risks - a gold lame' jacket (purchased on eBay) was likely the biggest one. But most wore the elegant, but very uncreative, variations on the standard tuxedo. (The women, had a greater variation in what they wore. This is in part, because there was not starting benchmark of "black tie.") Why am I sharing all of this with you? It is simple. What I observed last night provides examples of some truths about creativity. 1. When we are unclear of the goal (i.e. what does "creative" black tie mean?), we will be tentative. 2. If we don't think we will be too out of the group, we will be more creative. (Some of the people who went further from the norm, came together). 3. When we wonder/worry about what others will think, we tend to take less risks. I strongly suspect that when we attend the second annual event (next February 27th) there will be more creativity in the dress of men (and likely the women too). Why? But the impact of all three items above will be reduced. When we take the factors into account (and do what we can to reduce their impact) we will raise our creativity, or the creativity of those around us. Also posted in Creativity and Leadership. Labels: Boilermaker Ball, Purdue, Purdue Alumni
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