The Toxic Workplace
Managing the Most Challenging Employees
Learn how to manage “problem” employees and turn negative attitudes and performances into positives!
Workplaces are full of toxic employees, exhibiting destructive behaviors and poisoning the entire organization.
As a manager, you deal with it all day every day – from complaining, gossiping, and conflicts, to giving little to no effort on projects. And their effect on other team members can often determine the success of your organization – the negativity can quickly overpower team morale, collaboration, and productivity, leaving you to pick up the pieces.
Managing all that is a tough job. As the leader, it’s your job to build and protect a healthy office environment and to find out how to get the most out of some talented people who have “difficult” personalities.
Fortunately, with the right training and tools you can learn how to effectively manage these “problem” employees and turn these negative attitudes and performances into positives!
Guy Harris, a certified instructor in Human Behavior Consulting and Conflict Resolution, will help guide you through this often-treacherous landscape. In just 60 minutes, Guy will show you:
- How conflicts escalate and the cost of unresolved conflict
- The key drivers of these behaviors and how to recognize them before it’s too late
- How to stay calm and keep your emotions in check during conflict conversations
- Communication techniques for persuading your “no” employees
- How to effectively confront other people’s bad behaviors
- Tips on defusing the conflict, right from the source
Learning the “why” behind the “what” is the key to disarming these threats to your company culture. Register now and learn how to get challenging employees back on track supporting the team, the organization and their own careers.
Guy Harris’ career includes service as a nuclear engineering officer in the U.S. Navy submarine fleet, various supervisory/managerial roles in the chemical industry and personal business ownership. In the early 1990s, he began to actively pursue the practical application of leadership, communication, team building and conflict resolution principles.
He is a Certified Human Behavior Specialist, a Master Trainer in the DISC Model of Human Behavior, and a Conflict Resolution Subject Matter Expert.
Typical client concerns prior to working with Guy are forging a team from a group of individuals, moving a team past the conflict stage of team development, developing other leaders, expanding personal influence within the organization, communicating more effectively, and developing buy-in for new programs and processes.
Clients consistently comment on how quickly Guy helps them diagnose their “real” challenges and create plans for overcoming them. Workshop participants rave about the way his stories and experiences relate learning points in ways that are fun, engaging, and memorable.
As a consultant, trainer, and coach, Guy has worked with large and small clients, businesses, not-for-profit organizations, and individuals from Boston to Brisbane and from Ottawa to Orlando. His past clients include: Sun Chemical Co., Ivy Tech Community College, The Good Samaritan Society, Redbox, Purdue University, Delta Career Education, The American Farm Bureau Association, Butler University, Alpha Chi Omega Sorority, Panda Express, and many others.
Guy is the co-author of From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership, Sell Naked on the Phone, and The Behavior Bucks System. He has been a contributing author, content developer and editor on other books and training materials including: Presenting With Style; Leadership @ Work, Leadership Brief and To The Point, and Leadership: It’s an Inside Job.
Guy’s blog, The Recovering Engineer Blog, is about learning to get out of your own way and learning to take a close look at your thoughts, feelings, responses and reactions to find better and more effective ways to build and maintain both personal and professional relationships.
How can I register?
1) Online using the register/order buttons above.
2) Call customer service at 317-387-1424, extension 5
What is a DVD?
The DVD is a video recording of the webinar. You will also receive a link to download the presentation materials. DVDs can be played in a DVD player or a DVD drive of a computer. DVDs cannot be played in a CD player. The DVD gives you the full presentation to watch and rewatch as often as you like. Please allow 2-3 weeks after the date of the event.
What is a Digital Download?
The Digital Download is a downloadable recording of a webinar. When the event is over, you will receive an email with a link to the website where you can watch a synchronized recording of the audio and PowerPoint portions of the webinar. Please allow 1-2 weeks after the date of the event to receive this information.