Kevin Eikenberry Group

Unleash Your Potential!

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Create Loyal Customers With Customer Service That “Wows”

How much is each lost Customer worth to you?

Or, stated another way…

How much would loyal Customers giving great word-of-mouth referrals be worth to your business?

“In today’s business world the one thing most of us have in common is a lack of time. That means there is little room for mistakes. Hiring an efficient consultant that relates well to the needs of our work force is critical to the success of many programs and our businesses. That is why I feel confident in recommending Kevin Eikenberry and The Kevin Eikenberry Group.”

– Dave Shinkle, Training Manager, Argosy Casino and Hotel

We work with people in all levels of your organization to help you focus on what your Customers want and need, identify the products, services and behaviors that will meet those needs, and help you design processes to deliver Customer loyalty and regular wows!

What Do You Need?

  • Create or improve your Customer Service culture
  • Improve Customer-facing work processes
  • Better understand Customer needs
  • Improved on-the-phone Customer Service
  • New approaches to internal Customer Service

We can consult on and facilitate all of these things for you – working with all levels of the organization to help create lasting Customer Service improvements.

Special Note

We’ve capitalized the word Customer throughout this page to let you know how important Customers are. Capitalizing the word is just one way we can remind ourselves of the great importance Customer have for our organizations. After all, without them, we wouldn’t be in existence.

Next Steps

If you want to dramatically improve the levels of Customer Service and create a Customer Driven culture, Let’s talk.  Complete the form below to request more information and get a free initial consultation.

Learn more about our overall approach to consulting.

 

Request More Information

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Our Guarantee

100% GuaranteeWe believe our work isn’t done until you are completely satisfied with the results you have received. When you work with us, we will build performance and satisfaction guarantees to ensure your happiness (or delight) with us, our work, and most importantly, your results.