Unleashing Your Remarkable Potential
Issue 6.20 - May 18, 2009 - ISSN: 1551-6571

In Kevin's Own Words

Five Ways to Serve Others as a Leader

Recently someone asked what I thought about "servant leadership."

My short answer was that using the word servant is redundant.

Don't misunderstand, I believe in the concept of servant leadership, and what you read or learn about leadership from that prism is extremely valuable.

It's just that I believe being of service is an underlying component of leadership.

Leaders, by definition, are trying to move towards a desired future - and hopefully a future that is desirable to those you are leading, Customers, and the community at large.

Taking actions to do those things is an act of service in itself - using your skills, knowledge, intellect and insights to create something greater than yourself.

As you read the suggestions below - consider how often you do, and how often you could, incorporate them into your leadership approach and style. Recognize too that they aren't merely tactics to be deployed to reach a destination.

If you apply these ideas without a clear and genuine intention to be of service, you will be disappointed in your results and will have, in fact, reduced your leadership effectiveness and damaged your reputation.

With this background and these caveats, read the following suggestions, consider my questions carefully and, most importantly, take action.

Listen. So few of us really feel listened to on any given day - in every part of our life, not just at work. When we really listen to people we are: serving an important internal need, building our relationship with them, adding to the levels of trust, and learning information, perspective and ideas that can move us towards the goals we are trying to achieve.

How completely did you listen yesterday and how will you improve on that today?

Respond. People want us to listen because they want to be heard. As a leader we are asked questions about processes and procedures, about ideas, about challenges, about resources and so much more. For others to feel heard, we must respond. Perhaps our answer may not always be the one they hoped for, but from a perspective of serving those we lead we must respond to their questions and requests.

Are you answering all questions and emails in a timely (as defined by the asker/sender) manner?

Engage. Engaging could be considered adding listening and responding together, but I mean something much more than simple mathematics. This idea isn't about the important (but trendy) idea of engaging others. This is about looking in the mirror. Are you really engaging with those you lead? Do you share with them, have conversations with them and in general engage with them beyond the normal discourse of your work.

Are you proactively engaging with those you lead every day?

Ask. Do you really want to know how people are feeling? Do you really want their ideas? Do you believe they have ways to influence greater results? If you do, when did you last ask? If you don't, rethink your answer. Still not convinced?  How do you feel when someone asks you a question?

Who (and what) will you ask right now?

Care. When you think of people serving others, wouldn't you say that underneath all of the behaviors and actions is a sense of caring? When we care about those we lead, we are serving them. When we care about who they are, their goals and aspirations, their values and their concerns, we are serving them. This sort of caring doesn't mean we need to (or should) become everyone's best friend. It means that we care about them; person to person real caring. Done from the heart, acts of caring and kindness may make more of a difference in your overall results and productivity than any process map, Gantt chart or scoping document.

Do you care, and can others tell it from your actions?

While these may feel like "soft" or "touchy-feely" suggestions, that couldn't be further from the truth. When included as an authentic part of your leadership approach, these will make a huge difference in the lives of those you lead and any of the overall results you achieve.

Start serving today.

Potential Pointer: Once you recognize that leadership is an act of service to others you are better positioned for success. Everything you do as a leader may not be popular or agreed with, but when you remember your role of serving others in pursuit of worthy goals, you will lead with greater focus, compassion and results.

Kevin's Recommends

Rypple.com

Rypple.com is a free web application that's currently in beta testing. It's an online tool designed to help you get feedback from others on your performance.

I would say it's a great cross between online survey tools like SurveyMonkey.com and a structured, designed and tested 360 Assessment like our Remarkable Leadership 360 Assessment.

Rypple seems most focused in its development for personal feedback. But, it could also be used to do peer reviews, gain customer feedback, help with decision making or planning, and even possibly for quick employee surveying.

Feedback is all provided anonymously online, and the site touts security of its data.

The process is pretty simple - select your questions, determine who to ask, and send the survey (either by having the system send an email for you or by giving you a link that you can send, post on a website, etc.)

The tool allows you to ask any question you would like, but also comes with a group of nearly 150 suggested questions, all submitted by users, making it easier to get started. Questions can be tagged with an attribute (popular ones include communication, organization, leadership and more) as well to help you categorize your feedback.

As feedback comes in you can log in to see your results; that are shown in a variety of ways. Your results are also held in the system allowing you to track results and/or review past feedback.

The tool is free for personal or team use (up to 20 people), and comes with a fee at the Enterprise level (starting at $2/user/month).

Will this tool replace formal, well-designed employee surveys or 360 tools? No.

But as a tool that has been designed specifically for feedback applications, it is helpful in its structure and in giving you a framework to ask questions. It's a fine tool for getting quick feedback from a group - especially if they are geographically dispersed.

If this review intrigues you, I encourage you to check it out at Rypple.com.

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