Dealing with Unacceptable Employee Behavior
Learn how to take control of tough performance issues and get an action plan for attitude problems.
Learn management strategies for dealing with negative attitudes and destructive behaviors that sap morale and destroy productivity!
Drama, gossip, negativity, low effort, complaining…
Emotions rule the workplace sometimes – and when it’s negative, it’s a serious business issue.
Negative attitudes and toxic environments are contagious and can wreak havoc – reducing productivity, damaging morale, destroying company culture, and ultimately increasing turnover (which we all know translates into even more lost revenue)…
Maybe it’s Negative Nancy/Ned – always unhappy about their job, feeling like their opinion is never heard.
The Minimalist – The employee who is just hovering above the bare minimum who may feel like he knows what the expectation is, but in truth, he doesn’t.
And then there is the Gossip: That perennial office caricature that unfortunately is all too real. Usually the center of attention, and unfortunately their “information” is little more than embellished suspicions or negative assumptions that just stir the pot.
No workplace is immune to negative attitudes and that’s exactly why every manager needs a strategy for dealing with it.
All of these attitude problems, and more, do have a fix. Emotions can be difficult to manage, but with some powerful tactics and common-sense best practices on how to deal with the behaviors behind the emotions, you can absolutely rein those emotions in and even turn them around to a positive.
In this 60-minute jam-packed program, you’ll learn practical techniques and skills to help you take control of tough performance and attitude problems. Guy Harris, Certified Human Behavior Specialist, Master Trainer in the DISC Model of Human Behavior, and a Conflict Resolution Subject Matter Expert will teach you:
- How to identify these employee personalities (Backstabber, Gossip, Bare Minimum Employee…), and the specific ways to deal with each one of them by understanding the specific drivers of each one
- How to stay calm and keep your emotions in check during conflict conversations
- Communication techniques for persuading your “no” employees
- How to effectively confront other people’s bad behaviors
- How to use the SOLAR method of handling attitude issues (Stop, Observe, Listen, Adjust, Respond)
- How to recognize and acknowledge the perspective of the employees with the toxic attitudes
- An action plan that helps you avoid conflict escalation from the beginning
- An approach for difficult discussions, including a 3-step process to diffusing the problem.
Bad attitudes that aren’t corrected result in a toxic workplace where productivity can plummet. Take this hour to really drill down, understand why these attitudes can become infectious, and learn how to turn them around. Yes, negative emotions CAN rule the workplace, but you can drive towards positive emotions if you have the right tools and tactics.
Guy Harris’ career includes service as a nuclear engineering officer in the U.S. Navy submarine fleet, various supervisory/managerial roles in the chemical industry and personal business ownership. In the early 1990s, he began to actively pursue the practical application of leadership, communication, team building and conflict resolution principles.
He is a Certified Human Behavior Specialist, a Master Trainer in the DISC Model of Human Behavior, and a Conflict Resolution Subject Matter Expert.
Typical client concerns prior to working with Guy are forging a team from a group of individuals, moving a team past the conflict stage of team development, developing other leaders, expanding personal influence within the organization, communicating more effectively, and developing buy-in for new programs and processes.
Clients consistently comment on how quickly Guy helps them diagnose their “real” challenges and create plans for overcoming them. Workshop participants rave about the way his stories and experiences relate learning points in ways that are fun, engaging, and memorable.
As a consultant, trainer, and coach, Guy has worked with large and small clients, businesses, not-for-profit organizations, and individuals from Boston to Brisbane and from Ottawa to Orlando. His past clients include: Sun Chemical Co., Ivy Tech Community College, The Good Samaritan Society, Redbox, Purdue University, Delta Career Education, The American Farm Bureau Association, Butler University, Alpha Chi Omega Sorority, Panda Express, and many others.
Guy is the co-author of From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership, Sell Naked on the Phone, and The Behavior Bucks System. He has been a contributing author, content developer and editor on other books and training materials including: Presenting With Style; Leadership @ Work, Leadership Brief and To The Point, and Leadership: It’s an Inside Job.
Guy’s blog, The Recovering Engineer Blog, is about learning to get out of your own way and learning to take a close look at your thoughts, feelings, responses and reactions to find better and more effective ways to build and maintain both personal and professional relationships.
How can I register?
1) Online using the register/order buttons above.
2) Call customer service at 317-387-1424, extension 5.
What is an Audio CD?
The Audio CD is an audio recording of a teleseminar. You can listen to the CD in a CD player or through the CD drive in your computer. CDs include a link to download the presentation materials. For all CD orders, please allow 2-3 weeks after the date of the event.
What is a Digital Download?
The Digital Download is a downloadable recording of a teleseminar. When the event is over, you will receive an email with a link to the website where you can listen to the audio or download the file to listen at another time. Please allow 1-2 weeks after the date of the event to receive this information.