Handling Tough Conversations with Employees
A Manager’s Guide to Addressing Performance, Conduct and Discipline Challenges
Learn a down-to-earth strategy to protect yourself and your organization and get your employees back on the right track.
As Much As You’d Like to Avoid Them, As a Manager, It’s Not Possible!
Sexually offensive behavior, poor communication and leadership skills, body odor, attitude problems... – whether you’re encountering commonplace or exceptionally serious employee relations issues, you’ll need a down-to-earth strategy to protect yourself and your organization and get your employees back on the right track.
And verbally addressing problems head-on can be a daunting task because of the confrontational nature of “constructive feedback,” not to mention the record that you’re creating, which can land your company in legal hot water if not handled correctly. And while running might be preferable, it is neither wise nor possible, if you want the relationship to improve, or you want to keep your job!
That’s why it’s crucial for you to learn essential strategies and tools to help you more successfully and easily handle the challenging conversations you will face.
Join HR practitioner and employment expert, Paul Falcone, while he shares insights from his bestselling book, 101 Tough Conversations to Have with Employees—A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges, recognized as one of SHRM’s “Great 8” bestseller selections. He’ll provide useful tips to help you address handling some of the most challenging conversations you’ll ever encounter in the workplace, including:
- Foul language and insubordination
- Bad hair days and body odor
- Tattletales, whiners, and subordinates who leave you flying blind
- Terminations for cause and layoffs
- Convincing an employee to leave voluntarily when there are no formal warnings on file
We’ll discuss the rules of workplace engagement, holding people accountable for their actions, and treating adults like adults – all while shifting responsibility for individual improvement away from the company and back to the employee – where it rightfully belongs. More important, we’ll develop a structured model and framework that will allow you to deliver even the most difficult messages effectively while treating people with dignity and respect at all times.
Paul Falcone is a top-rated presenter and a bestselling author of several AMACOM- and SHRM-published books, including 96 Great Interview Questions to Ask Before You Hire, 101 Tough Conversations to Have with Employees, 101 Sample Write-Ups for Documenting Employee Performance Problems, and 2600 Phrases for Effective Performance Reviews. He is a former corporate HR executive at Paramount Pictures, Nickelodeon, and Time Warner. His keynote presentations focus on effective hiring, performance management, and leadership development. Paul’s consulting practice specializes in helping senior corporate executives, front-line operational managers, and HR departments lead more effectively and build higher performing teams via in-house training, executive coaching, and offsite facilitations.
Paul focuses on what he’s passionate about—strengthening the muscle of a company’s senior and frontline leadership teams. Paul’s brand is best associated with leadership from the heart and the importance of selflessness and mentorship while holding team members to the highest standards of performance and accountability.
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1) Online using the register/order buttons above.
2) Call customer service at 317-387-1424, extension 5
What is a DVD?
The DVD is a video recording of the webinar. You will also receive a link to download the presentation materials. DVDs can be played in a DVD player or a DVD drive of a computer. DVDs cannot be played in a CD player. The DVD gives you the full presentation to watch and rewatch as often as you like. Please allow 2-3 weeks after the date of the event.
What is a Digital Download?
The Digital Download is a downloadable recording of a webinar. When the event is over, you will receive an email with a link to the website where you can watch a synchronized recording of the audio and PowerPoint portions of the webinar. Please allow 1-2 weeks after the date of the event to receive this information.