Putting Sprinkles on Top
Learn powerful leadership techniques to lead your team to create amazing client experiences though innovative customer service.
Through real world stories and powerful strategies, you’ll learn how to create amazing customer experiences by surprising and delighting our customers with every interaction!
There are plenty of other companies going after the very same customer as you.
And with so many ways to market to consumers these days, it’s a fight to bubble up to the top of your customer’s awareness level, let alone their “I want to take action” level.
Customers today crave special and unique. They are not only tired of ho-hum, they are bored with the “pretty-good-but-nothing-to-write-home-about” kind of service. Need proof? Think Zappos, Apple, Amazon. Need more proof?
When a large brokerage firm decided to have fun with their phone tree by adding “punch 8 to hear a duck quack,” they were stunned when over a million people a week called just to hear the duck. Yup. Customers want service à la mode. They gravitate toward people with spirit, organizations with imagina¬tion, and leaders with spunk. They want their service experiences delivered with sprinkles.
Customer service is often the only thing that separates you from your competitors. As a leader, you have to train your team to be different, to treat customers in a way they can’t stop talking about you. Providing innovative customer service is everyone’s responsibility, not just those with “customer” in their title. When we are all working together to create amazing customer experiences by surprising and delighting our customers with every interaction, we create intense customer loyalty, and the revenue that comes with it.
Join us for this 60-minute program, where you’ll learn how to lead your team in their efforts to infuse ‘sprinkles’, or that extra, added-on something special, to your company’s way of doing business. Led by Chip Bell, best-selling author and the #1 keynote speaker in the world on customer service, you’ll hear real world stories that will bring to life the powerful strategies he teaches. You’ll learn how to give your customers happy experiences, and they will reward you with continued business. And with extra sprinkles, they’ll become ambassadors for your business as well!
Join us and learn:
- Why customers today are bored with pretty good service
- How the element of surprise and “random acts of whimsy” can help support a culture of innovative service
- Easy-to-implement strategies to make every employee a customer mentor
- Customer Care lessons from Betty Crocker
- Tips for taking what customers expect and adding a little more to make an exceptional experience
- How to transform your team’s thinking so your good to great service becomes unique and distinctive service
- Specific ways you can enhance your office culture so your entire team begins thinking innovatively about customer service
Chip R. Bell is a senior partner with the Chip Bell Group, ranked #6 in North America among midsized leadership development firms. He has served as consultant, trainer, or speaker to such major organizations as GE, Microsoft, State Farm, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Pfizer, Eli Lilly, USAA, Merrill Lynch, Allstate, Caterpillar, Hertz, Accenture, Verizon Wireless, Home Depot, Harley-Davidson, and Victoria’s Secret. Global Gurus ranked him in 2014 the #1 keynote speaker in the world on customer service. Additionally, he is the author or coauthor of twenty books, many national best-sellers and was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne.
How can I register?
1) Online using the register/order buttons above.
2) Call customer service at 317-387-1424, extension 5.
What is a Digital Download?
The Digital Download is a downloadable recording of a teleseminar. When the event is over, you will receive an email with a link to the website where you can listen to the audio or download the file to listen at another time. Please allow 1-2 weeks after the date of the event to receive this information.